How you access therapy

After you've had your initial assessment with one of our therapists, we'll suggest a treatment plan for you. If our service is right for you, you may have one of the treatments below. We can also suggest other services if they would be a better fit for you.

Our opening hours

We have appointments and courses available from 8am to 6.45pm. Our office hours (when our phone lines are open) are Monday to Friday 8am to 4.45pm. You can contact us here. 

Treatment delivery


We will ring you at an agreed time for your session. It is best if you are in a quiet, confidential space where you feel you can speak openly.


Your therapist will call you via a video-call platform on your computer or phone. You will be able to see each other while you talk. You will need a quiet, confidential space to be able to set up your online sessions.


These sessions happen at a number of locations across West Sussex. We will work with you to find a time and place that is convenient for you.

Group sessions

These can take place online or face-to-face. You won't be expected to talk about your personal circumstances unless you want to.

Typed therapy

Some therapy is available via a typed conversation on a digital platform (ieso) with your therapist.

Stepped-care model

You may hear the phrase ‘step 2 or step 3 treatment' when speaking to your assessor or therapist. This refers to the level of treatment you need. We offer briefer, ‘low intensity' step 2 treatments for people with mild to moderate levels of anxiety and depression. Step 3 ‘high-intensity' treatments are offered  for people with more moderate anxiety or depression. People may start with a step 2 treatment and then be ‘stepped up' to a step 3 treatment.  

Therapist speaking to patient
Therapist speaking to patient
Guided self-help
Guided self-help (GSH) may be able to help you with symptoms of depression, anxiety, panic, stress and sleep problems.
Cognitive behavioural therapy (CBT)
CBT may be recommended for you if you're experiencing anxiety or low mood.
Counselling is a one-on-one talking therapy that involves a therapist listening to you and helping you find ways to deal with emotional issues.
Typed therapy
Our digital provider, ieso, provide digital therapy via typed conversations online.

How are you feeling?

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I feel anxious or worried
Anxiety is a feeling of worry, fear or unease. It is often a feeling associated with the future, and worries about what is going to happen.
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I feel depressed or low
We all feel low from time to time. Life is full of ups and downs, and it's normal to feel sad and upset - it is part of being human. But these feelings can take over and become a problem for us.
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I feel stressed
Stress is a normal part of everyday life, and a moderate amount of stress is actually productive for us. However, there can be times when we start to feel the strain of juggling multiple demands, responsibilities and life events.