What to expect from treatment

Older therapist
Older therapist

Once you have self-referred, or your GP has referred for you, we will check your referral. 

If we think the treatment we offer may be suitable for you, we will get you booked in for an assessment. We will either send you a text message where you can book your assessment using your phone, or we will ring you up to find a suitable time.


We have appointments and courses from 8am to 6.45pm, face-to-face, on the phone and via video-call.

During your assessment, your assessor will work with you to decide the best next steps. This may be one of our treatments or it may be something outside of our service. If this is the case, the assessor will work with you to ensure you access the right treatment for you.

If you and your assessor decide that there is a treatment we offer that is for you, you will be put on our waiting list for treatment. The length of time this takes varies. We work really hard to see you as soon as possible. If you have not started treatment after 90 days, we will get in touch to check in on how you are doing.

When we have availability for your treatment, we'll find a time and treatment format that works best for you. We have appointments and courses from 8am to 6.45pm, face-to-face, on the phone and via video-call. If you choose to have your treatment remotely, it is important you find a quiet, confidential space at your allotted time.

Once your treatment is complete, your therapist will decide some next steps with you. You may feel you are equipped to continue some of the things you have learned on your own. You may need further support. You can always come back and refer to the service at a later date after you have completed treatment if you need to. There is no limit to how many times you can receive treatment from us.

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You can refer to our service now, you don't need to let your GP know first.

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